Privacy Policy

01Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• Address or service location
• Information submitted through a contact or request-for-service form
• Details concerning your HVAC equipment or service requirements
• Communications you have with Fabicool

We only request information reasonably necessary to respond to inquiries, provide estimates, schedule services and communicate with customers.

02Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics technologies or our website and hosting providers.

This may include:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Approximate geographic location
• Referring website or source
• Date and time of visits
• General website interaction and usage information

This information may be used to maintain the website, understand how visitors use it, improve its performance and measure the effectiveness of our advertising and marketing.

03How We Use Personal Information

Fabicool may use personal information to:

• Respond to inquiries
• Provide estimates or information about our services
• Schedule appointments
• Communicate regarding HVAC installation, repair or maintenance
• Provide customer service
• Maintain appropriate business and service records
• Improve our website and services
• Understand website traffic and usage
• Measure advertising and marketing effectiveness
• Comply with applicable legal and regulatory requirements

We do not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

04Contact and Estimate Forms

Information submitted through our website's contact, estimate or service-request forms is used to respond to your request and communicate with you regarding Fabicool's services.

Submitting a form does not obligate you to purchase any service from Fabicool.

Please avoid submitting sensitive personal information that is not necessary for us to respond to your request.

05Payment Information

The Fabicool website does not currently process online purchases or credit-card payments.

We therefore do not collect or store credit-card information through this website.

If payment is required for services provided by Fabicool, payment arrangements will be handled separately from the website using the payment methods communicated to the customer.

06Cookies and Analytics

Our website may use cookies and similar technologies to operate properly, understand website traffic, remember preferences and evaluate website performance.

We may also use third-party analytics or advertising technologies, such as Google services or similar platforms, where applicable.

These technologies may collect information about your device and interaction with the website.

Where required by applicable law, consent will be obtained before non-essential cookies or tracking technologies are used.

Visitors may also be able to control cookies through their browser settings.

07Advertising and Marketing

Fabicool may use advertising and analytics platforms to understand how visitors find and interact with our website and to measure the effectiveness of advertising campaigns.

Where applicable, these services may use cookies or similar technologies.

Fabicool will use personal information for electronic marketing communications only in accordance with applicable Canadian laws and consent requirements.

Recipients may unsubscribe from marketing communications using the unsubscribe mechanism provided in those communications where applicable.

08Sharing of Personal Information

Fabicool does not sell or rent personal information.

We may share limited personal information with service providers when reasonably necessary to operate our business or website, including providers involved with:

• Website hosting
• Website maintenance
• Email and communications
• Analytics
• Advertising
• Customer management or scheduling systems
• Professional or administrative services

These providers are expected to use information only as necessary to provide their services, subject to applicable contractual and legal requirements.

We may also disclose information when required or permitted by law.

09Storage and Protection of Information

Fabicool takes reasonable administrative, technical and organizational measures appropriate to the nature of the information we hold to protect personal information against unauthorized access, use, disclosure, loss or modification.

No website, electronic communication or information-storage system can be guaranteed to be completely secure.

10Retention of Information

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, warranty and business requirements.

Information that is no longer required will be securely destroyed, deleted or anonymized where appropriate and as required by applicable law.

11Your Privacy Rights

Subject to applicable law, individuals may have the right to request access to personal information Fabicool holds about them and to request correction of information that is inaccurate or incomplete.

Depending on the circumstances and applicable law, additional rights concerning consent, use or disclosure of personal information may also apply.

To make a privacy-related request, please contact Fabicool using the contact information provided on our website, or by phone at (437) 522-8262.

We may need to verify your identity before processing certain requests.

12Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Fabicool is not responsible for the privacy practices, security or content of third-party websites. Visitors should review the privacy policies of those services before providing personal information.

13Children's Privacy

The Fabicool website and HVAC services are intended for adults and are not directed toward children.

We do not knowingly seek to collect personal information from children through this website.

14Changes to This Privacy Policy

Fabicool may update this Privacy Policy periodically to reflect changes to our website, business practices, technology or legal requirements.

The most current version will be published on this page with an updated revision date.

15Contact Us

Questions, concerns or requests regarding this Privacy Policy or Fabicool's handling of personal information may be directed to Fabicool using the contact information provided on this website.

Fabicool's privacy officer is Fabian Perez, who may be reached using the contact information provided on this website.